It's a shame to hear that you would like to return your package or parts of it! You have 30 days from the day of delivery to return your order, or part of your order, for a refund. If you received a damaged item, please reach out via our help center form or to contact@truovix.com so that we can help.

 

Currently, we are not able to offer a return label, which means that the customer will have to cover the shipping cost. Please have in mind that for hygiene reasons, we are not able to accept opened drop packs or used products.

 

Please follow these steps:

1. To start a return, you can contact us at contact@truovix.com.

2. Add a note within the parcel with the original order number and your name.

3. Subsequently, send your unused and unopened items to us

4. Write down the tracking code that you will receive when you post the package at the shipping company of your choice.

Once it arrives at our warehouse, we will issue your refund.